Privacy Policy

Information We Collect

We collect the following information when you interact with our website:

Consultation Request Form

When you submit our scheduling form, we collect your name, email address, phone number (optional), company name (optional), and message describing your infrastructure needs. This information is submitted voluntarily and is used solely to respond to your inquiry.

Chatbot Interactions

Our on-site chat assistant processes your messages to provide relevant answers about our services. Messages are processed in real-time and are not stored. Session-based rate limiting uses a temporary session cookie that expires when you close your browser.

Server Logs

Our web server automatically records standard access logs including IP addresses, browser user-agent strings, pages visited, and timestamps. These logs are used for security monitoring and are retained for 30 days.

How We Use Your Information

• Respond to consultation requests and schedule meetings
• Provide relevant answers through our on-site chat assistant
• Monitor and protect our website against security threats
• Improve our services based on aggregate, non-identifying usage patterns

We do not sell, rent, or share your personal information with third parties. We do not use your information for marketing purposes beyond responding to your direct inquiry.

Cookies and Tracking

We use minimal cookies:

Session Cookie

A standard PHP session cookie (PHPSESSID) used for rate limiting on our chat assistant. This cookie contains no personal information and expires when you close your browser.

We do not use analytics tracking cookies, advertising cookies, or any third-party tracking scripts. We do not use Google Analytics, Facebook Pixel, or similar tracking services.

Data Storage and Security

Your consultation form submissions are stored in a secure database on our own infrastructure. We do not use third-party cloud databases for personal data. Our servers run on FreeBSD with:

• Encrypted connections (TLS 1.2/1.3) for all data in transit
• Firewall-protected infrastructure with GeoIP access controls
• Regular security patching and monitoring
• Access restricted to authorized personnel only

Data Retention and Deletion

Consultation form data is retained for the purpose of following up on your inquiry and maintaining a record of our business communications. Server logs are retained for 30 days.

You may request deletion of your personal information at any time by contacting us. We will process deletion requests within 30 days.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for data processing at any time

For EU residents: These rights are provided under the General Data Protection Regulation (GDPR). For California residents: These rights are provided under the California Consumer Privacy Act (CCPA).

Contact

If you have questions about this privacy policy or wish to exercise your data rights, please contact us through our consultation scheduling form or email us directly.